FAQ

Frequently Asked Questions

1. What makes Lumisenne different from other brands?

Lumisenne is rooted in intentional living and refined simplicity. We create activewear, skin and body care, and lifestyle essentials designed to bring comfort, balance, and ease into everyday routines. Rather than following fast-changing trends, we focus on timeless design, quality craftsmanship, and products made to last beyond seasons.

2. How do I choose the right size for clothing?

Each product page includes a detailed size guide to help you find your ideal fit. If you prefer a more relaxed feel, we recommend sizing up. For a more tailored silhouette, choose your usual size or size down depending on your preference and styling needs.

3. How do I choose the right shade for cosmetics or skin products?

We provide carefully written shade descriptions and tone guidance to help you select the best match for your complexion. If you are unsure, neutral or adaptable shades are a great starting point for a natural and versatile finish.

4. Are your skin and body care products suitable for all skin types?

Our formulations are created with gentle, skin-conscious ingredients designed to suit a wide range of skin types. However, every skin type is unique, so we recommend performing a patch test before full application, especially for sensitive skin.

5. Where are Lumisenne products made?

Our products are thoughtfully designed and developed in partnership with trusted manufacturers who share our commitment to quality, responsible sourcing, and ethical production practices.

6. How should I care for my clothing?

To preserve the quality and longevity of your pieces, we recommend washing in cold water on a gentle cycle and air drying whenever possible. Always follow the care instructions provided on the garment label for best results.

7. How should I store and use skin and body care products?

Store all products in a cool, dry place away from direct sunlight and excessive heat. Be sure to close containers securely after use and follow the recommended usage instructions to maintain product quality and effectiveness.

8. Do you offer returns or exchanges?

Yes. We want you to feel confident with every Lumisenne purchase. Returns and exchanges are accepted within 30 days of delivery for eligible items that remain unused, unopened, and in their original condition.

For hygiene and safety reasons, certain skin and body care products may not qualify for return unless they arrive damaged or defective.

9. Does Lumisenne test on animals?

Lumisenne values responsible and conscious practices. We do not support animal testing and strive to work with manufacturing partners who align with cruelty-free and ethical standards whenever possible.

10. Can I use Lumisenne products every day?

Absolutely. Our collections are intentionally designed for daily living — from activewear created for movement and comfort to skin and body care essentials that fit seamlessly into your self-care routine. Every product is made to support your lifestyle with ease, consistency, and simplicity.

Lumisenne
Refined Essentials for Everyday Living