Shipping policy

Lumisenne Delivery Policy
General Information

At Lumisenne, we ensure every order is processed and delivered with care, efficiency, and attention to detail. This policy outlines how we handle order processing, shipping, and delivery.

Delivery Methods & Fees

We offer a range of delivery options depending on your location, order size, and selected shipping method.

Shipping fees are calculated at checkout
Free standard shipping may be available on qualifying orders (as indicated at checkout)
Available delivery options and costs may vary by destination and courier availability
Processing & Delivery Times

Orders are typically processed within 3–6 business days after payment confirmation.

Delivery times vary depending on your location and chosen shipping method.

Please note:

All delivery timelines are estimates only
Delays may occur due to customs processing, courier disruptions, or other external factors beyond our control
International Shipping

Lumisenne offers international shipping to selected destinations.

Please consider the following:

Customs duties, import taxes, or additional fees may apply depending on your country’s regulations
These charges are the responsibility of the customer
We recommend ensuring all shipping details are accurate and complete before placing your order
Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

This allows you to track your order in real time through the courier’s tracking system until delivery.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 2 days of delivery.

To help us resolve your request efficiently, please include:

Your order number
Clear photos of the item(s) received (if applicable)

We will review your case promptly and provide an appropriate resolution.

Returns & Exchanges

For information regarding returns, exchanges, or eligibility, please refer to our Return & Withdrawal Policy.

Policy Updates

Lumisenne reserves the right to update or modify this Delivery Policy at any time. The latest version will always be available on our website.

For any questions regarding shipping or delivery, please contact:

support@lumisenne.com

Lumisenne
Refined Essentials for Everyday Living