Terms of service

Lumisenne Terms & Conditions

Welcome to Lumisenne. By accessing our website or placing an order, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.

We may update or modify these Terms from time to time. Continued use of our website after any changes are published constitutes acceptance of the revised Terms.

1. Website Use

By using this website, you confirm that you are of legal age in your country or region of residence, or that you have permission from a parent or legal guardian.

You agree not to:

Use the website for unlawful, fraudulent, or prohibited activities
Interfere with the functionality, security, or performance of the website
Attempt unauthorized access to our systems, servers, or services

Lumisenne reserves the right to limit, suspend, or refuse access to our services at our discretion if misuse or violations are suspected.

2. Products & Pricing

We strive to present all products, descriptions, and images as accurately as possible. However, slight differences in color, texture, or appearance may occur due to screen settings, lighting, or production variations.

Please note:

Prices displayed do not include applicable taxes, customs duties, or import fees unless otherwise stated
Any additional charges required by local authorities are the responsibility of the customer
Product availability, pricing, and descriptions may change without prior notice
3. Orders

Orders are considered confirmed only after successful payment authorization and processing.

We reserve the right to cancel, decline, or limit any order if we suspect:

Fraudulent or unauthorized transactions
Payment verification issues
Abusive, suspicious, or irregular ordering activity

In such cases, we may contact you for additional verification before processing your order.

4. Returns & Refunds

Customers may request a return within 14 days of receiving their order in accordance with our Return & Withdrawal Policy.

To qualify for a return:

Items must remain unused, unopened, and in their original packaging
Return requests must be submitted within the stated timeframe
Approved items should be returned promptly after authorization

Additional information:

Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrect
Refunds are processed within 14 days after returned items are received, inspected, and approved, or after valid proof of return is provided where required by law
5. Non-Returnable Items

For hygiene, safety, and product protection reasons, certain products cannot be returned.

These include:

Opened or used skin, body care, or cosmetic products
Personalized or custom-made items
Hygiene-sensitive or sealed items once opened
Perishable goods where applicable

Returns for these items are only accepted if products arrive damaged, defective, or incorrect.

6. Delivery

We aim to deliver all orders within the estimated timeframe provided at checkout. In most cases, orders are delivered within 30 days unless delays occur due to external factors beyond our control.

If a significant delay occurs, customers may be entitled to:

Request order cancellation
Receive a refund where required under applicable consumer protection laws
7. Damaged or Incorrect Products

If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery.

To assist with assessment and resolution, products should be returned in their original condition whenever possible.

8. Payments

All payments are processed securely through our authorized payment providers and checkout systems.

If you believe you have been charged incorrectly or notice unauthorized activity, please contact us immediately so we can investigate and assist you promptly.

9. Limitation of Liability

To the maximum extent permitted by law, Lumisenne shall not be held liable for:

Indirect, incidental, or consequential damages
Delays, interruptions, or failures caused by circumstances beyond our control
Issues resulting from misuse, improper handling, or unintended use of products

All products are intended for personal use only, and individual experiences or results may vary.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, store, and protect your data.

11. Governing Law

These Terms & Conditions are governed by applicable international e-commerce regulations and the laws of the Netherlands, without regard to conflict of law principles.

12. Contact Us

For customer support, order inquiries, or questions regarding these Terms, please contact us at:

support@lumisenne.com

By using the Lumisenne website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Lumisenne
Refined Essentials for Intentional Living